- China Hotel reservations
- 1. How do I book a China hotel online?
- 2. What is the Ctrip Low Price Guarantee?
- 3. How does the Credit Card Guarantee work?
- The Credit Card Guaranteeprocess
- Your responsibilities andpenalties
- 4. How do I change or cancel my hotel reservation?
- 5. What is the deadline for canceling or changingmy hotel reservation?
- 6. What if I don't show up at the hotel?
- 7. What is the difference between "serviceapartment" and "resort"?
- 8. Is the exchange rate of CNY against the USdollar an up-to-the-minute rate on your website?
- 9. How do I pay Ctrip?
- 10. What does the "Breakfast" column mean?
- 11. What does the icon mean?
- 12. What does mean?
- 13. What should I do if I have a special roomrequest?
- 14. What's the difference between "Pay atcheck-out" and "Prepay online"?
- 15. Does the room rate include tax?
- 16. Why do I need to input the estimated arrivaltime?
- 17. What should I do if I check out in advance?
- 18. How do I know my reservation is confirmed?
- 19. What forms of identification should I presentat check in?
- 20. Can I add additional guests to my currentbooking?
- 21. How can I get a receipt of my hotelreservation?
- How do I book a China hotel online?
- To book a hotel online, start from the home page and click the"Hotels" tab in the top left search area. Fill in the options withyellow backgrounds. The fields with white backgrounds are optional.
China hotel reservation process▼ - What is the Ctrip Low Price Guarantee?
- Ctrip promises:
Every time you book a hotel through us, your member rate willalways be lower than the hotel rate offered the day you check in.
If this is not the case and you check in at a rate lower thanyour Ctrip rate, you can receive double Ctrip points for the booking.Just send us your invoice for confirmation.
If you decide to pay your Ctrip member rate, you can receiveboth the CNY difference between rates and get double Ctrip points forthe booking. Again, just send us your invoice so we can confirm thedifference.
- How does the Credit Card Guarantee work?
- Due to high demand for hotel rooms in China during peak periods, you mustprovide credit card information to guarantee your hotel reservation.
The Credit Card Guarantee process:
Guaranteed Credit Card Booking Process: After receiving your credit card information, Ctrip will verify it and book your room(s) for you. Once your order has been confirmed by Ctrip, it cannot be modified or cancelled after the deadline. Note that deadlines are determined by hotels and may vary among orders. The exact deadline will be given during your booking. If you provide incorrect or incomplete credit card information, Ctrip reserves the right to cancel your order and charge a no-show fee. After Ctrip confirms your booking, your hotel room will be held for you until noon of the day following your check-in date.
Your responsibilities and penalties:
- No-show charge: After your credit card guarantee has beenverified and accepted by the hotel, you can incur a no-show charge ifyou do not show up or if you cancel too late. This charge is generallytheequivalent of one night's stay at the hotel.
- Depending on individual hotel deadlines for cancellation orchanging for bookings, we cannot guarantee that your order can becanceledor modified once your Credit Card Guarantee is verified. You will becharged the rate for one night if you do not show up. Please plan yourtripcarefully to avoid the no-show charge.
- How do I change or cancel my hotel reservation?
-
- Click on the "My Trip" tab in the upper right of the homepage. Log in and access "Myhotels" to see your reservation list.
To change your reservation, click the "Modify" button and follow thedirections to select and reserve a new hotel.
To completely cancel your reservation, click the "Cancel" button. - Any cancellation or change to the hotel reservation must bemade before the deadline. After the deadline you cannot change orcancel your reservation online. Please contact us by phone on400 619 9999 (within Mainland China) or (86 021) 5251 4569. Any cancellation or changeis subject to applicable penalties if your cancellation or changerequest is made after the deadline.
- Click on the "My Trip" tab in the upper right of the homepage. Log in and access "Myhotels" to see your reservation list.
- What is the deadline for canceling or changingmy hotel reservation?
-
- Prepaid orders or orders with a Credit Card Guarantee need tobe canceled or changed within the deadline, or Ctrip will have todeduct some or all of the room fee from you. Normally the deadline isat 6pm of the day you check in, but the deadline times of differenthotels varies. During your booking, you will be advised of the specificdeadline.
- We suggest you make hotel reservations 1 or 2 days in advanceduring the off-season in China and more days (at most half a month) in advanceduring the peak season.
- What if I don't show up at the hotel?
-
- For prepaid orders or orders with a Credit Card Guarantee,after your Credit Card Guarantee has been verified and accepted by thehotel, you can incur a no-show charge if you do not show up or canceltoolate. This charge is generally the equivalent of one night's stay atthe hotel.
- For other orders, to avoid incurring any fees, you can informCtrip if you cannot show up.
- What is the difference between "serviceapartment" and "resort"?
-
A service apartment is a type of furnished, self-containedapartment designed for short-term stays, which provides amenities fordaily use.
A resort is a hotel located in a resort area with manyrecreation facilities, such as golfing, skiing, etc.
- Is the exchange rate of CNY against the USdollar an up-to-the-minute rate on your website?
- The exchange rate of CNY against the US dollar on our website isnot updated in real time. The exchange rate in our system is slightlyhigher than the current rate.
- How do I pay Ctrip?
- For China hotel reservations, the most common way to pay is at the check-out using cash or a credit card. However, some hotels may allow prepayment.
- What does the "Breakfast" column mean?
-
- A room with a breakfast icon means it offers free breakfastfor one or two guests.
- You have to pay for breakfast when there is N/A in the"Breakfast" column.
- What does the
icon mean? - If you book a room with the gift icon, you get a bonus when youcheck in.
- What does mean?
- The room is not available but you can still view room details.
- What should I do if I have a special roomrequest?
- Any special requests can be written in the "Add. request" area onthe "Contact information" page. We will deliver your request to thehotel.
- What's the difference between "Pay at check-out"and "Prepay online"?
- Normally the prepay rate is cheaper than the check-out rate.However, many hotels cannot offer prepay services.
- Does the room rate include tax?
- All rates include hotel service fees, but do not include tax orany other fees.
- Why do I need to input the estimated arrivaltime?
- Your estimated arrival time allows the hotel to arrange your roommore flexibly. Checking in before noon may result in an additional fee.
- What should I do if I check out in advance?
- If you need to check out in advance, please inform Ctrip oneworking day before you leave the hotel. If you fail to inform us orhave an emergency, please provide your hotel receipt and Ctrip willrefund remaining room fees. Otherwise the fees cannot be refunded.
- How do I know my reservation is confirmed?
-
- We will send a confirmation email to your registered mailboxafter we confirm your submitted reservation.
- If you provide your mobile phone number (in China), you willalso receive a confirmation message from us.
- What forms of identification should I present atcheck in?
- When checking in, please present at least one of the following:Passport / Chinese ID Card / Entry-Exit Pass from Hong Kong and Macau /Permanent Residence Permit in China / Mainland Travel Permit for TaiwanResidents.
- Can I add additional guests to my currenthotel booking?
- You must make a new reservation for the new guests.
- How can I get a receipt for my hotel reservation?
- You can get the receipt from the hotel when checking out.
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